This privacy policy defines the rules for the processing of personal data obtained by the Website located at (hereinafter referred to as: “Website”).

We collect and store all personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / WE (hereinafter: “GDPR”) and the Act of 18 July 2002 on the provision of electronic services.

Personal data controller

The administrator of personal data is GAMESCAPE Limited Liability Company with its registered office in Krakow, al. Pokoju 22/76, 31-564 Kraków, KRS 0000666086, NIP 6751584536; Administrator’s contact details: e-mail:; tel. +48 789 315 401

Personal data

Users’ personal data is collected when they use the services provided through the Website. The following data is collected:

last name;
e-mail adress;
Phone number;

When using the Website, additional information is automatically downloaded, such as: the IP address assigned to the User’s computer or the external IP address of the Internet provider, domain name, browser type, access time, type of operating system.

The so-called navigation data, including links and references that Users decide to click on or other activities undertaken by them on the Website.

Use of data

If the User uses the services provided electronically, his personal data will be used to the extent necessary to complete the booking, perform the contract, technical administration of the website, individual support as well as for marketing and providing the newsletter service.

The user provides his personal data voluntarily, but they are necessary primarily for:

concluding a contract with him and handling and implementing the reservation (legal basis: Article 6 (1) (b) of the GDPR) – for the duration of the concluded contract and settlements after its completion;
fulfillment of legal obligations incumbent on the Administrator (legal basis: Article 6 (1) (c) of the GDPR), including:

– issuing and storing a personal sales document (invoice, receipt) – for the period in which the regulations require us to store tax documents,

– handling and processing of any complaints – until the end of the warranty or warranty period for the services provided;

implementation of the legitimate interests of the Administrator (legal basis: Article 6 (1) (f) of the GDPR), i.e .:

– conducting direct marketing – until you object to the processing of personal data;

– selection of services for customers, optimization of products or services based on customer comments, optimization of service processes based on the course of booking service (analytical goal);

– customer satisfaction surveys and determining the quality of service;

– creating statistics and analyzes for internal purposes – for the period during which your data is stored for other purposes specified in this privacy policy.

For the above-mentioned purposes (in addition to “performance of the contract / booking” and “performance of legal obligations”), we will perform profiling, i.e. automated analysis of the User’s data and develop predictions about preferences or future behavior (e.g. in the case of marketing profiling, we will match advertising messages to needs and preferences).

In cases where the User agrees to the processing of his data, the content of this consent will contain the purpose for which we will process the data.

Providing personal data by the User is voluntary, but necessary to make a reservation, purchase a ticket, subscribe to the newsletter or simply contact us, etc.

Data recipients

We may transfer Users’ data to other companies with whom we cooperate, i.e. payment operators, hosting companies that store data for us on their servers, suppliers and partners in the provision of services related to marketing and advertising, law firms, accounting companies.

The above processing may also result in the data being transferred to data recipients outside the European Union. We strive to transfer data in accordance with the principles of the so-called Privacy Shield ( or on the basis of the so-called Standard contractual clauses of the European Commission ( international transfer / transfer / index_en.htm).

Cookies mechanism, IP address

The website uses small files called cookies. They are saved via the Website on the User’s computer, if the web browser allows it. A cookie file usually contains the name of the domain it comes from, its “expiry time” and an individual, randomly selected number identifying this en