Terms and Conditions

N OF ELECTRONIC SERVICES within the website www.ESCAPECITY.pl

General Provisions

Whenever the following terms are used in the Terms and Conditions, they shall be understood as follows:

  • Ticket – an electronic ticket authorizing the Customer to participate in a thematic game organized by the Service Provider, on a selected date and for a specified price;
  • Customer – a natural person who is at least 18 years of age and has full legal capacity, concluding a ticket purchase agreement with the Service Provider not directly related to their business or professional activity (consumer within the meaning of the Act of 30 May 2014 on Consumer Rights), a legal person, an organizational unit without legal personality but capable of acquiring rights and incurring obligations in its own name, an entrepreneur within the meaning of the Act of 23 April 1964 Civil Code, entrepreneur with consumer rights – a natural person concluding an agreement directly related to their business activity, when the content of this agreement shows that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Registration and Information on Business (CEIDG);
  • Newsletter – a service consisting of delivering digital content to the Customer, including the receipt by the Customer electronically at the provided e-mail address of commercial information regarding Services provided by the Service Provider, in particular information about its offer, promotions, discounts, and other marketing campaigns, on the principles set out in the Terms and Conditions;
  • Opinion – an opinion or reference issued at the request of the Service Provider in writing or electronically by the Customer after using the Service, placed by the Service Provider on the Website.
  • Product – on-site and online thematic games organized by the Service Provider and vouchers, which can be purchased on the Website. The Service Provider does not apply personalization of prices of Products presented on the Website.
  • Terms and Conditions – this document specifying the terms and conditions for the provision of electronic services by the Service Provider, i.e., general conditions regarding the reservation of a thematic game date, purchase of tickets for a thematic game, conditions for using vouchers and the newsletter service, available on the Website in an electronic form enabling printing;
  • Digital Content – the newsletter presented on the Website, produced and delivered to the Customer in digital form, e.g., jpg file, pdf, etc., not covered by an agreement obliging to transfer the ownership of goods with digital elements (e.g., newsletter, thematic game of a selected type, voucher, etc.);
  • Digital Service – an online thematic game presented on the Website organized by the Service Provider;
  • Services – services in the scope of Product sales, including Digital Content and Digital Services, provided by the Service Provider electronically via the Website, constituting an electronic service provided remotely, i.e., without the simultaneous presence of the parties within the meaning of the Act of 18.07.2002 on the provision of electronic services, such as: reservation of a thematic game date or reservation of a date and sale of tickets for a thematic game, sale of a voucher, sending a newsletter, making a contact form available, delivering paid and free digital content;
  • Service Provider – Escapecity spółka z ograniczoną odpowiedzialnością (limited liability company) with its registered office in Kraków, ul. Kościuszki 74/13 Kraków 30-114, NIP (Tax ID): 9442219177, REGON: 121233058, KRS: 0000357047, phone: +48 789 315 401, e-mail: hello@escapecity.pl;
  • Voucher – a Service consisting of delivering to the Customer a type of bearer commodity bond with a nominal value indicated therein, entitling to pay for the Service provided by the Service Provider, on the principles set out in the Terms and Conditions;
  • Website – the website administered by the Service Provider located on the Internet at www.ESCAPECITY.pl intended for the presentation of the Service Provider’s offer and placing reservations and orders (provision of Services on the principles set out in the Terms and Conditions);
  • Order – a declaration of intent by the Customer leading to the conclusion via the Website of a ticket or voucher purchase agreement indicating the tickets or voucher of a specific type and quantity selected by them. The Service Provider does not conduct wholesale via the Website.

These Terms and Conditions form an integral part of the reservation agreement and the reservation and ticket purchase agreement concluded by the Service Provider with the Customer, and acceptance of the Terms and Conditions is voluntary but necessary to conclude the agreement.

The Customer may contact the Service Provider via: e-mail at hello@escapecity.pl, in writing to the address of the Service Provider’s registered office: ul. Kościuszki 74, 30-114 Kraków. The contact form located on the Website does not meet the requirements of a durable medium within the meaning of the law and does not guarantee the preservation of written correspondence.

Information about Services in the Service Provider’s offer placed on the Website constitutes an invitation to conclude an agreement, within the meaning of Art. 71 of the Civil Code, in accordance with the content of the Terms and Conditions.

The Customer is obliged to use the Website in a manner consistent with the provisions of law and the provisions of the Terms and Conditions, not disrupting the functioning of the Website and not burdensome for the Service Provider.

The name, logo, Product descriptions, and other subjects of the Service Provider’s copyright constitute legally protected property, and any use thereof without obtaining the Service Provider’s prior written consent is prohibited.

Principles of Service Provision

  1. The Customer may make a reservation for a thematic game date or a reservation for a thematic game date with the simultaneous purchase of tickets.
  2. Reservation of a thematic game date and reservation of a thematic game date with simultaneous ticket purchase can be made online via the Website www.ESCAPECITY.pl or during the Service Provider’s working hours via e-mail at hello@escapecity.pl, by phone, and in person at the Service Provider’s registered office: ul. Kościuszki 74, 30-114 Kraków.
  3. In order to make a reservation for a thematic game date, the Customer should:
    • select the thematic game as well as the date and time of its realization in the appropriate tab directing to “Reservation” located on the Website;
    • fill in the registration form with necessary data (providing data is voluntary but necessary to process the Order);
    • select the form of payment for the ticket (from payments: by transfer, cash, or card at the place of Service provision, or possibly using a Voucher);
    • read and accept the Terms and Conditions and the Service Provider’s Privacy Policy;
    • check the “Book” icon.
  4. Confirmation of the correct completion of the thematic game date reservation process by the Customer is the receipt by them of a reservation confirmation sent to the e-mail address indicated by the Customer.
  5. In the event of a successful reservation of a thematic game date by the Customer, they should make payment for the tickets for the game covered by the reservation at the place of Service provision no later than 15 minutes before the start of the game.
  6. In a situation where the Customer does not make payment for the tickets for the game covered by the reservation within the time indicated in point 5 above, the Service Provider does not guarantee the realization of the subject reservation.
  7. Reservation of a thematic game date can also be made during the Service Provider’s working hours: in person at the place of Service provision, at the phone number indicated on the Website, or electronically at hello@escapecity.pl.
  8. In order to make a reservation for a thematic game date and purchase tickets for a thematic game online, the Customer should:
    • select the thematic game as well as the date and time of its realization in the appropriate tab directing to “Reservation” located on the Website;
    • fill in the registration form with necessary data (providing data is voluntary but necessary to process the Order);
    • select the form of payment with the payment operator;
    • read and accept the Terms and Conditions and the Service Provider’s Privacy Policy;
    • read and accept the payment operator’s Terms and Conditions;
    • check the “Order” icon (placing an Order by the Customer by clicking the “Order” icon involves the obligation to pay the price);
    • make payment via the payment operator; failure to make payment will result in cancellation of the Order.
  9. Confirmation of the correct purchase of the ticket by the Customer is the receipt by them immediately after the purchase (promptly, no later than within 24 hours) of a reservation confirmation together with the ticket, sent to the e-mail address indicated by the Customer (the ticket is in the content of the message).
  10. The ticket constitutes the basis for one-time participation in the thematic game.
  11. Ticket prices indicated on the Website are gross prices expressed in Polish zlotys and include the applicable VAT.
  12. In the case of a student discount, the Customer is required to have a valid student ID at the time of reservation or reservation and purchase of the ticket and at the time of appearing to participate in the game. The ID must be presented to the Service Provider’s employee along with the ticket before the game starts. One student ID entitles to purchase a ticket with a discount for one person. The discount applies on working days (Mon-Fri).
  13. The condition for the family discount is the reservation or reservation and purchase of tickets for a group consisting of 1 adult and at least one child. This discount does not apply to organized school groups, etc. The discount does not apply on Saturdays.
  14. In the case of a discount based on the presentation by the Customer of a Large Family Card (Karta Dużej Rodziny) or other similar cards, the amount of the discount and the rules for granting it are specified in the regulations of the issuer of such cards.
  15. The Customer receives a sales document in the form of a receipt or in the form of a VAT invoice if, when placing the Order, they reported the desire to receive a VAT invoice and provided the NIP (Tax ID) and other data necessary for this purpose personally or by sending them to the address: hello@escapecity.pl.

Technical Conditions for Using the Service

  1. In order to correctly use the Website, the Customer should have: connection to the Internet, devices allowing the use of Internet resources (computer, tablet, etc.), a basic operating system and a browser (e.g., Firefox, Internet Explorer, etc.) enabling the display on the device screen of hypertext documents linked on the Internet by the network web service and supporting the JavaScript programming language, with the option of accepting cookies enabled, an active e-mail account, software enabling opening jpg files, a mobile phone number.
  2. The Service Provider informs that using the Website, despite the use by the Service Provider of technical security measures adequate to the threats, may involve exposure to the introduction of computer viruses, so-called Trojan horses and others, and spam into the computer. To prevent such danger, it is recommended to exercise caution with programs from unknown sources, e-mail received from an unknown sender, and to install appropriate software protecting the computer against viruses.

Vouchers

  1. The Service Provider offers for sale various types of vouchers exchangeable for tickets enabling participation in thematic games.
  2. A voucher is a type of bearer commodity bond with a nominal value indicated therein, entitling to pay for the Service provided by the Service Provider.
  3. In order to purchase a voucher, the Customer should:
    • select the type of voucher in the “voucher” tab located on the Website;
    • indicate the name and surname and e-mail address (providing data is voluntary but necessary to process the Order);
    • read and accept the Terms and Conditions and the Service Provider’s Privacy Policy;
    • read and accept the payment operator’s Terms and Conditions;
    • make payment via the payment operator (placing an Order by the Customer by clicking the “Voucher” icon involves the obligation to pay the price); failure to make payment will result in cancellation of the Order;
    • send confirmation of payment booking to the address hello@escapecity.pl or wait for payment verification by the Service Provider.
  4. After receiving confirmation of payment for the voucher by the Service Provider, the Customer will receive immediately after the transaction (promptly, no later than within 24 hours) from the Service Provider to the provided e-mail address the voucher (in the form of a jpg file) along with an invitation to participate in a thematic game.
  5. The voucher validity period is 90 days from the date of its purchase; in the case of an epidemic state or epidemic threat, the voucher validity period is 180 days.
  6. The voucher entitles to purchase a ticket enabling participation in a thematic game using the voucher as a payment method. For this purpose, the Customer makes a reservation for a game date with the simultaneous intention of purchasing a ticket by entering the code placed on the voucher in the designated place in the registration form. After making the subject reservation, the Customer will receive confirmation of the reservation acceptance and ticket purchase in the form of an e-mail message, which will be sent to the address provided when placing the reservation.
  7. The voucher is not an electronic payment instrument within the meaning of applicable laws.
  8. The voucher is not exchangeable for cash. The Customer may use the voucher to utilize the monetary limit of funds indicated therein.
  9. Funds corresponding to the value of the Voucher are not subject to interest.

Opinions on Services Provided by the Service Provider

  1. The Service Provider does not allow Customers to publish product opinions on the Website.
  2. The Service Provider independently places on the Website Opinions regarding the performed Service, issued at their request by Customers after using the Service and sent to them in written, electronic form or shared on social networking sites e.g., LinkedIn, Facebook, etc., which constitutes verification of the origin of the Opinion from a Customer who actually used the Service. Opinions regarding Services provided by the Service Provider placed by persons or entities on external portals not administered by the Service Provider are not verified by them.
  3. Opinions are not sponsored and do not affect the contractual relations between the Customer and the Service Provider.

Newsletter

  1. The Customer may use the free electronic service provided by the Service Provider in the form of a newsletter (digital content).
  2. The newsletter service is provided at the Customer’s request (after concluding an agreement for the provision of electronic services) and involves the Customer receiving commercial information electronically to the provided e-mail address regarding Services provided by the Service Provider, in particular information about their offer, promotions, discounts, and other marketing campaigns. The Service Provider decides on the frequency of sending the newsletter.
  3. Use of the newsletter service occurs after the Customer provides their name and e-mail address in the designated place on the Website or by checking the appropriate checkbox to receive commercial information and by reading and accepting the Terms and Conditions for the provision of services by the Service Provider and the Privacy Policy. Providing data is voluntary but necessary to perform the Service.
  4. The newsletter service is provided for an indefinite period. The Customer may resign from the newsletter service at any time by sending information to the Service Provider or by checking the appropriate checkbox in the e-mail message received from the Service Provider.
  5. The Service Provider may stop providing the newsletter service and terminate the agreement at any time for important reasons, i.e.: due to changes in applicable law regarding the provision of electronic services affecting the rights and obligations of the parties or changes in the official interpretation of these provisions (e.g., as a result of court rulings or interpretations issued by competent offices, etc.), changes in the scope of services provided by the Service Provider, or changes in the functionality of the Website. The Service Provider will inform the Customer about the intention to stop providing the newsletter service at least 7 days in advance to the e-mail address indicated by the Customer.
  6. All rights to content contained in newsletters, including content constituting works within the meaning of copyright law, belong to the Service Provider and may not be distributed beyond the Customer’s own use without their prior written consent.

Liability of the Service Provider for Conformity of Digital Content with the Agreement and Consumer Rights

  1. Digital Content or Digital Service is in conformity with the agreement if, in particular, its description (e.g., description of the online thematic game with the content of the sent link provided, etc.), type (e.g., whether by ordering a specific online thematic game the Customer receives a link to the game and not to another Product, etc.), quantity, quality (e.g., whether the delivered online thematic game is possible to take place electronically, etc.), completeness, functionality (e.g., whether the delivered link to the online thematic game enables participation in the online thematic game, etc.), compatibility (e.g., whether the sent link to the online thematic game works on software and devices commonly available or indicated by the Service Provider, etc.), and availability of support (e.g., possibility of consultation with the Service Provider regarding the rules for launching and conducting the online thematic game, etc.), fitness for a particular purpose for which the consumer needs it, about which the consumer notified the Service Provider at the latest at the time of concluding the agreement and which the Service Provider accepted (e.g., whether the online thematic game is suitable for a specific number of people or people of a specific age, etc.) remain in conformity with the agreement.
  2. Digital Content or Digital Service is in conformity with the agreement if it is suitable for the purposes for which Digital Content or Digital Service of this type is usually used, taking into account applicable laws, technical standards, or good practices (e.g., whether the newsletter does not contain content other than commercial information, whether the online thematic game has a plot with a puzzle that can be solved, etc.), appears in such quantity and has features typical for Digital Content or Digital Service of this type and which the consumer may reasonably expect (e.g., whether the online thematic game has a plot with a puzzle that can be solved, etc.), taking into account the nature of the Digital Content or Digital Service and public assurances made by the Service Provider on the Website (description of the online thematic game).
  3. The Service Provider is not liable for the lack of conformity of the Digital Content or Digital Service with the agreement in the scope referred to in para. 2 if the consumer, at the latest at the time of concluding the agreement, was clearly informed that a specific feature of the Digital Content or Digital Service deviates from the requirements of conformity with the agreement specified in para. 2 and explicitly and separately accepted the lack of a specific feature of the Digital Content (e.g., inability to issue a voucher of a specific type, etc.) or Digital Service (e.g., change in the plot of the online thematic game, etc.).
  4. If the Digital Content or Digital Service is not in conformity with the agreement, the consumer may demand that it be brought into conformity with the agreement (e.g., sending a correctly issued ticket, voucher, sending a correct link to the online thematic game, etc.). The Service Provider may refuse to bring the Digital Content or Digital Service into conformity with the agreement if bringing it into such conformity is impossible (e.g., due to technical problems, etc.) or would require excessive costs for the Service Provider (e.g., due to the required repair technology, etc.). When assessing the excessiveness of costs for the Service Provider, all circumstances of the case are taken into account, in particular, the significance of the lack of conformity and the value of the Digital Content or Digital Service consistent with the agreement.
  5. The Service Provider brings the Digital Content or Digital Service into conformity with the agreement within a reasonable time from the moment the Service Provider was informed by the consumer about the lack of conformity with the agreement, and without excessive inconvenience for the consumer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content into conformity with the agreement are borne by the Service Provider.
  6. If the Digital Content is not in conformity with the agreement, the consumer may submit a declaration of price reduction or withdrawal from the agreement when:
    • bringing the Digital Content or Digital Service into conformity with the agreement is impossible or requires excessive costs pursuant to Art. 43m para. 2 and 3 of the Act;
    • the Service Provider has not brought the Digital Content or Digital Service into conformity with the agreement in accordance with Art. 43m para. 4 of the Act;
    • the lack of conformity of the Digital Content or Digital Service with the agreement continues, even though the Service Provider has tried to bring it into conformity with the agreement;
    • the lack of conformity of the Digital Content or Digital Service with the agreement is significant enough to justify a price reduction or withdrawal from the agreement without prior use of the protection measure specified in Art. 43m of the Act;
    • it is clear from the Service Provider’s statement or circumstances that they will not bring the Digital Content or Digital Service into conformity with the agreement within a reasonable time or without excessive inconvenience for the consumer.
  7. The reduced price must remain in such proportion to the price resulting from the agreement as the value of the Digital Content or Digital Service not in conformity with the agreement remains to the value of the Digital Content consistent with the agreement.
  8. The consumer cannot withdraw from the agreement if the Digital Content or Digital Service is supplied in exchange for the payment of a price, and the lack of conformity of the Digital Content with the agreement is insignificant, whereas it is presumed that the lack of conformity of the Digital Content or Digital Service with the agreement is significant.
  9. The Service Provider is not entitled to demand payment for the time during which the Digital Content or Digital Service was not in conformity with the agreement, even if the consumer actually used it before withdrawing from the agreement.
  10. The Service Provider is obliged to return the price only in the part corresponding to the Digital Content or Digital Service not in conformity with the agreement and the Digital Content or Digital Service the obligation to supply which ceased as a result of withdrawal from the agreement.
  11. The Service Provider is obliged to return to the consumer the price due as a result of exercising the right to withdraw from the agreement or reduce the price immediately, no later than within 14 days from the date of receipt of the consumer’s statement on withdrawal from the agreement or price reduction.
  12. The Service Provider returns the price using the same method of payment as used by the Consumer, unless the consumer has expressly agreed to another method of return which does not involve any costs for them or such return is impossible for technical reasons (then the return is made to the indicated bank account number or in cash, as indicated by the Customer).

Complaints

  1. The Service Provider is obliged to ensure the correct operation of the Website in terms of Services provided electronically, Products, and Digital Content, including the immediate removal of any irregularities reported by Customers.
  2. The Customer is entitled to submit complaints related to irregularities in the functioning of the Website preventing the use of services provided by the Service Provider.
  3. Complaints should be reported immediately after becoming aware of the basis for the report to the following e-mail address: hello@escapecity.pl or in writing to the address of the Service Provider’s registered office: ul. Kościuszki 74, 30-114 Kraków. To streamline the complaint handling process, the Customer should, if possible, indicate in the complaint report the type and date of the identified irregularities in the functioning of the Website, name and surname, and correspondence address, and if possible specify the request related to the complaint regarding the method of resolving the complaint by the Service Provider.
  4. The Service Provider considers the complaint immediately, no later than within 14 days of its receipt, and informs about the method of its consideration via e-mail to the address indicated by the Customer, unless the Customer stipulated that the decision regarding the method of considering the complaint should be drawn up in writing and sent to the address indicated by the Customer.
  5. Failure of the Service Provider to respond regarding the method of considering the complaint within the time limit indicated above constitutes its positive consideration.
  6. The consumer may use out-of-court methods of dealing with complaints and pursuing claims by applying to specialized institutions (e.g., to the Voivodeship Inspector of Trade Inspection with a request to initiate mediation proceedings, the permanent consumer arbitration court operating at the Voivodeship Inspector of Trade Inspection). Detailed information on out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection, and at the address of the Office of Competition and Consumer Protection: uokik.gov.pl.
  7. Provisions regarding rights under the warranty for conformity of goods with the agreement and the right to complain applicable to consumers apply accordingly to entrepreneurs with consumer rights.

Payment Complaints

Complaints regarding payments of dues made via the payment operator should be reported to the e-mail address indicated by that operator. In the case of payment via the tPay service, complaints should be reported to the address: kontakt@tpay.com

Withdrawal from the Agreement

  1. Pursuant to Art. 38 point 12 in connection with Art. 27 of the Act of 30 May 2014 on Consumer Rights, the consumer and the entrepreneur with consumer rights do not have the right to withdraw from the agreement regarding the purchase of tickets for thematic games with a marked date, therefore purchased tickets are not subject to exchange or return in the mode specified in the aforementioned provisions.
  2. The consumer and the entrepreneur with consumer rights have the right to withdraw within 14 days from the date of purchasing a voucher. The statement of withdrawal should contain the voucher code, the Customer’s name and surname, e-mail address, and bank account number for the return of funds paid for the voucher. The Service Provider will confirm receipt of the withdrawal statement and return the funds to the bank account number indicated therein immediately, no later than within 14 days of receiving the statement of withdrawal from the voucher purchase agreement.

MODEL WITHDRAWAL FORM (this form should be completed and returned only if you wish to withdraw from the agreement)

– Addressee: Escapecity spółka z ograniczoną odpowiedzialnością, ul. Kościuszki 74, 30-114 Kraków – I hereby inform about my withdrawal from the agreement for the provision of the following service: purchase of voucher code number ___________________________ – Date of conclusion of the agreement()/receipt() ___________________________ – Name and surname of the consumer __________________________________ – Consumer’s address _________________________________________________________________________ – Consumer’s e-mail ________________________________ – Bank account number, if the refund of the purchase price is to be made to a different bank account than the one from which the payment was made _____________________________________________________________________ – Signature of the consumer (only if the form is sent on paper) ________________________ – Date ___________________________ (*) Delete as appropriate.

Personal Data Protection

The rules for the protection of Customers’ personal data and the scope of their processing are specified in the Privacy Policy attached to these Terms and Conditions.

Final Provisions

  1. These Terms and Conditions are effective from 29.01.2023.
  2. The Service Provider may change the provisions of the Terms and Conditions regarding Customers who are not consumers and entrepreneurs with consumer rights at any time.
  3. The Service Provider may change the provisions of the Terms and Conditions regarding Customers who are consumers and entrepreneurs with consumer rights for the following important reasons:
    • changes in generally applicable laws or changes in the way they are interpreted in the scope related to the provision of Services by the Service Provider;
    • imposition of specific obligations by state authorities causing that failure to change the Terms and Conditions will result in the lack of implementation of these obligations by the Service Provider;
    • changes in the scope or type of Services or the method of their provision by the Service Provider;
    • changes in the method of providing Services caused solely by technical or technological reasons (in particular, updating the technical requirements indicated in these Terms and Conditions);
    • necessity to improve the operation of the Website and Customer service;
    • necessity to improve the protection of Customers’ privacy;
    • necessity to introduce editorial changes to the Terms and Conditions;
    • in order to remove provisions of the Terms and Conditions that are inconsistent with current laws in this regard, including in particular violating the rights of Customers.
  4. Changes to the Terms and Conditions will be effective within 14 days from the date of their placement on the Website.
  5. The Service Provider will notify the Customer about the change in the Terms and Conditions.
  6. A change in the Terms and Conditions will not violate the acquired rights of the Customer resulting from Orders placed before the change was introduced (the parties are bound by the Terms and Conditions in force at the time the Order was placed by the Customer).
  7. These Terms and Conditions are available free of charge on the Website and at the Service Provider’s registered office at: ul. Kościuszki 74, 30-114 Kraków.
  8. Provisions of agreements less favorable to the consumer than the provisions of the Act of 30.05.2014 on Consumer Rights are invalid, and the provisions of this Act apply in their place.
  9. In matters not covered by these Terms and Conditions, generally applicable provisions of Polish law shall apply, in particular the provisions of the Civil Code, the Act of 18.07.2002 on the provision of electronic services, and the Act of 30.05.2014 on Consumer Rights and other relevant ones.
  10. The choice of Polish law does not deprive the consumer and the entrepreneur with consumer rights of the protection granted to them under provisions that cannot be excluded by agreement between the Service Provider and these entities under the law that would be applicable in the absence of choice.
  11. Disputes related to the provision of Services via the Website will be settled by a common court according to general jurisdiction.

ANNEX TO THE TERMS AND CONDITIONS FOR THE PROVISION OF ELECTRONIC SERVICES within the website www.ESCAPECITY.pl

PRIVACY POLICY

This privacy policy sets out the rules for the processing of personal data obtained by the Internet Service located at www.ESCAPECITY.pl (hereinafter: “Service”).

We collect and store all personal data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter: “GDPR”) and the Act of 18 July 2002 on the provision of electronic services.

Personal Data Controller

The controller of personal data is Escapecity Spółka z ograniczoną odpowiedzialnością (Limited Liability Company) with its registered office in Kraków, ul. Kościuszki 74/13, 30-114 Kraków, NIP: 9442219177 REGON: 121233058 KRS: 0000357047; Controller’s contact details: e-mail: hello@escapecity.pl; tel. +48 789 315 401.

Personal Data

  1. Users’ personal data is collected when they use the services provided via the Service. The following data is collected:
    • name;
    • surname;
    • e-mail address;
    • phone number;
  2. When using the Service, additional information is automatically downloaded, such as: IP address assigned to the User’s computer or external IP address of the Internet provider, domain name, browser type, access time, type of operating system.
  3. So-called navigational data may also be collected from Users, including information about links and references that Users decide to click on or other actions taken by them on the Service.

Use of Data

  1. If the User uses services provided electronically, their personal data will be used to the extent necessary to process the reservation, execute the agreement, technically administer the website, provide individual support, and for marketing and providing the newsletter service.
  2. The User provides their personal data voluntarily, however, they are necessary primarily to:
    • conclude an agreement with them and handle and process the reservation (legal basis Art. 6 para. 1 lit. b) GDPR) – for the duration of the concluded agreement and settlements after its termination;
    • fulfill legal obligations incumbent on the Controller (legal basis Art. 6 para. 1 lit. c) GDPR), including:
      • issuing and storing a named sales document (invoice, receipt) – for the period in which regulations require us to store tax documents,
      • handling and processing potential complaints – until the end of the warranty period for conformity of goods with the agreement or statutory warranty for provided services;
    • pursue legitimate interests of the Controller (legal basis Art. 6 para. 1 lit. f) GDPR), i.e.:
      • conducting direct marketing – until an objection to the processing of personal data is raised;
      • selecting services for customers, optimizing products or services based on customer comments, optimizing service processes based on the course of reservation handling (analytical purpose);
      • researching customer satisfaction and determining service quality;
      • creating statistics and analyses for internal needs – for the period during which your data is stored for other purposes indicated in this privacy policy.
  3. For the purposes indicated above (except for “execution of the agreement/processing reservation” and “fulfillment of legal obligations”), we will perform profiling, i.e., automated analysis of User data and development of predictions about preferences or future behaviors (e.g., in the case of marketing profiling, we will match advertising messages to needs and preferences).
  4. In cases where the User consents to the processing of their data, the content of this consent will contain the purpose for which we will process this data.
  5. Providing personal data by the User is voluntary but necessary to make a reservation, purchase a ticket, subscribe to the newsletter, or simply contact us, etc.

Data Recipients

We may transfer Users’ data to other companies with which we cooperate, i.e.: payment operators, hosting companies that store data for us on their servers, suppliers and partners in the provision of services related to marketing and advertising, law firms, accounting firms.

The above processing may also result in data being transferred to data recipients outside the European Union. We strive to ensure that data transfer takes place in this respect in accordance with the principles of the so-called Privacy Shield (https://www.privacyshield.gov/welcome) or on the basis of the so-called Standard Contractual Clauses of the European Commission (http://ec.europa.eu/justice/data-protection/ international transfer / transfer / index_en.htm).

Cookies Mechanism, IP Address

  1. The Service uses small files called cookies. They are saved via the Service on the User’s computer if the web browser allows it. A cookie usually contains the name of the domain from which it comes, its “expiration time,” and an individual, randomly selected number identifying this file. Information collected using files of this type helps to adapt the services offered by the Service to the individual preferences and real needs of people visiting the Service. It also gives the possibility to develop general statistics of visits to the information presented on the Service.
  2. The Service uses two types of cookies:
    • session cookies: after the session of a given browser ends or the computer is turned off, the saved information is deleted from the device’s memory. The session cookies mechanism does not allow the collection of any personal data or any confidential information from the computer;
    • persistent cookies: are stored on the User’s computer hard drive and remain there until they are deleted. The mechanism of persistent cookies, sent by the Service, allows storing data only with your consent (expressed e.g., when selecting the “remember me” option at login). In no other case are these files saved permanently.
  3. The Service uses external cookies to: a) collect static data via Google Analytics analytical tools (administrator of external cookies: Google Inc based in the USA); b) popularize the Service using the social networking site Facebook.com (administrator of external cookies: Facebook Inc based in the USA or Facebook Ireland based in Ireland); c) present multimedia content on the Service’s websites, which is downloaded from the external website www.youtube.com (administrator of external cookies: Google Inc based in the USA); d) enable the User to provide an electronic address intended for sending commercial information via the MailChimp tool (administrator of external cookies: Rocket Science Group LLC based in the USA).
  4. If the User has a profile on any of the social networking sites but does not want the operator of the site to collect data about them via our website and potentially link it with other saved data, before visiting other websites, we ask you to log out completely from the given social networking site and possibly delete the relevant cookies.
  5. The cookies mechanism is safe for the computers of the Service Users. In this way, it is not possible for viruses or other unwanted software or malware to enter Users’ computers. Nevertheless, in their browsers, Users have the option to limit or disable the access of cookies to computers. In the case of using this option, the use of the Service will be possible, apart from functions that by their nature require cookies.
  6. Below we present how to change the settings of popular web browsers regarding the use of cookies:
    • Internet Explorer Browser
    • Mozilla Firefox Browser
    • Chrome Browser
    • Safari Browser
    • Opera Browser
  7. The Service may collect Users’ IP addresses. An IP address is a number assigned to the User’s computer by the Internet service provider. The IP number enables access to the Internet. In most cases, it is assigned to the computer dynamically, i.e., it changes with each connection to the Internet and for this reason, it is widely treated as non-personal identifying information. The IP address is used by the Service to diagnose technical problems with the server, create statistical analyses (e.g., determining from which regions we record the most visits), as information useful in administering and improving the Service, as well as for security purposes and possible identification of unwanted automatic programs burdening the server to browse the content of the Service.
  8. The Service contains links and references to other websites, however, the administrators of these services are responsible for the privacy protection rules applicable to them. For this reason, we encourage you to read the privacy policy adopted there after switching via the Service to a website managed by another administrator. We use social plugins of the following social networking sites:
    • Facebook Inc. (www.facebook.com, 1601 Willow Road, Menlo Park, CA 94025, USA);
    • Twitter Inc. (1355 Market Street, San Francisco, California, USA);
    • Pinterest Inc. ([podejrzany link usunięto], 651 Brannan Street, San Francisco, CA 94103, USA);
    • LinkedIn Corp. (www.linkedin.com, 222 Second Street, San Francisco, USA);
    • Google Ireland Limited (youtube.com, Gordon House, Barrow Street Dublin 4 Ireland).

Rights of the Service User

The Service User whose data is processed on the Service has the right to:

  1. access their personal data and receive a copy of it,
  2. rectify their personal data if it is incorrect, as well as to supplement it if it is incomplete,
  3. completely delete their personal data (right to be forgotten),
  4. limit the processing of their data,
  5. object to the processing of their data for analytical and statistical purposes,
  6. lodge a complaint with the President of the Personal Data Protection Office if they consider that the processing of their data violates the provisions of the GDPR or the provisions of the Personal Data Protection Act.

Changes to the Privacy Policy

We reserve the right to introduce changes to the privacy policy, of which we will of course inform you. Any additional questions related to the privacy policy should be directed to the e-mail: hello@escapecity.pl

Date of last modification: 29.01.2023